As much as I love Butlers Chocolate Cafe, in all honesty, I can say that they have dropped the food and serving quality over the past 3-4 months.
I chose to write about it because I had a horrible experience at lunch and I no longer wish to visit them for food.
There was a time when Butlers was in my must go list. The food had the excellent quantity which was reasonably priced, the staff was cooperative, and the service was fast.
However, now, the entire menu, as well as the serving of dishes, have changed.
The ‘crusted stuffed chicken breast’ which was once filled with cheese and herbs, has gone from being a big juicy piece of chicken breast to a small dried up ball of chicken. The grilled chicken sandwich hardly had any chicken in it, and it was literally empty. And the worst thing was, we found hair in our Butlers special pasta.
At first, it took at least 10 minutes to get the attention of our waiter; then when he came to us, we explained to him that we want our pasta changed. He then called another waiter, who called another waiter, who eventually called someone from the kitchen, and no one bothered to apologize for the mishap that had happened.
The quantity of the food has reduced, I hardly had ten fries on my plate with my Stuffed Chicken Breast and Sandwich.
I must mention that this place has been sealed once or twice due to a dirty kitchen and expired chocolates. But people still loved going there, but now I guess people might stop going there because I’m not the first person who’s unsatisfied with this new menu and food serving change that has been brought about.
It feels as if whenever a restaurant in Lahore is at the peak of its service and quality, it eventually starts showing a downfall because it no longer wishes to continue the excellence of service that it once provided.
Butlers Chocolate Cafe might still be one of my favorites for its desserts. No doubt their dessert is excellent. But I’m afraid after today’s experience, going to Butlers for food is forever off my list.